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31 All of the College policies are accessible through our Queen Margaret College website www.qmc.school.nz . Click on QMC portal and sign in with your account name and password. Once in the portal click on MyQMC which is under Quicklinks. Click on Helpful Information to view College Policies. Boarding complaints procedure Matter resolved to the satisfaction of both parties. Matter resolved to the satisfaction of both parties. Matter resolved to the satisfaction of both parties. Matter resolved to the satisfaction of both parties. Matter unresolved. Complaint put in writing and addressed to the Principal. Matter unresolved. Complaint put in writing and addressed to the Board Chair. The Chair follows the Board process for handling complaints. Matter unresolved or has resurfaced. Matter referred to Head of Senior School. Parent/caregiver communicates the issue to the House Manager. Parent/caregiver has a concern about something happening at the Boarding House.