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16 Personal hygiene It is important that boarders know the importance of showering daily, good hand hygiene, changing shirts, underwear and socks/pantyhose regularly, having a clean uniform, using clean towels, changing sheets and the need for soap, shampoo and deodorant. Lack of personal hygiene in a boarding situation can lead to a girl being ostracised, creating a difficult situation for all concerned. The House Manager will give an informal talk to new boarders on this subject each year, stating what we believe to be a good standard. Any problems will be handled in a caring manner. Medical and dental appointments Medical, dental and any other appointments should be made during school holidays. If ongoing work is required, please make appointments 16 after school so time out of class is minimalised. The House Manager will require notification of appointment times and can arrange transportation if needed. Student wellbeing and support The school has a strong pastoral care system and Counsellor who is responsible for student welfare. Should a private counsellor be preferred, the House Manager can assist with appointments and transport. Difficult news It can be very difficult for a girl who is far from home to receive bad news by telephone. We urge you, in such a case, to contact the House Manager or Head of School so we can ensure the news is broken to your daughter as gently as possible, and she has staff and/or special friends around to support her.